Return & Exchange
We only accept returns if there are obvious quality problems which exclude size problems, color problems, and wrong shipping times.
Your requests must be received within 24 hours after you signaturing your order, otherwise we will not accept.
Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.
For custom-made products, we can not accept any returns, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee.
For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to [email protected] and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.
The items need not affect the normal secondary sales, otherwise, we will not support returns and exchanges.
1. Contact our Customer Service within 24 hours after your receiving the orders. Include a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2. Once Customer Service has approved your request, they will send you a confirmation email with a Product Return Form attached. Please submit the Product Return Form to us and write the Document# on the bill when you return the item. Please kindly inform us the Tracking No. and inquiring website of the Express in time for us to tracing.
3. We will refund you within 3-5 working days once we receive and confirm the package. If the order is not kept originally, we won't refund but return back.